FAQ

Is it possible to make a return or exchange?

We are sorry, but we do not accept returns or exchanges at the convenience of the customer.


What is the payment method?

You can pay by credit card or convenience store.

The following credit cards are accepted.

We accept the following credit cards. VISA / MASTER / JCB / AMEX / DINERS / DC / NICOS / UFJ

The following credit cards are accepted

A convenience store transaction fee of 190 yen will be charged.

Payment can be made at the following convenience stores.

You can pay at the following convenience stores: Seven-Eleven / FamilyMart / Lawson / Circle K / Sunkus / Mini-Stop / Three F / Daily Yamazaki / Save On / Seicomart / Poplar


I want to make various changes to my order (address, phone number, address).

Please contact us via the inquiry form before shipping.

Please contact us using the inquiry form.

If the order has been shipped, please contact the shipping company using the invoice number in the shipping e-mail.


I want to change the item I ordered.

We are sorry, but we are unable to make any changes to your order.

If the order has not been shipped yet, please contact us via the Contact Us form so that we can cancel the order.

Please contact us using the inquiry form.

Please note that we cannot cancel or return an order after it has been shipped.


How long does it take for my order to be delivered?

Orders placed by 11:00 a.m. on business days and for which payment has been confirmed will be shipped the same day.(Japan)

International shipping will be different.


How much is the shipping fee?


The shipping fee is as follows

Domestic(Japan) 590 yen

International shipping 5,000 yen

The price includes tax.


In the case of cash on delivery, a cash on delivery fee is required.


In the event that the product is defective, it will be returned or exchanged.


If the product is defective, please return it to us.

We accept returns only if the product is defective and if you contact us by phone or email within 7 days of receiving the product.

Please contact us within 7 days of receiving the product and send it back with the product. If you have any questions, please feel free to contact us.

In the case of credit card payment, due to the closing date, the billing amount may be deducted once and settled in the statement of the following month or later. If you have any questions, please feel free to contact us.

In principle, we do not accept returns or exchanges for the convenience of the customer. Products that have been used for more than 8 days after delivery - Products that have been used - Sale items, limited-quantity items, limited-time items, made-to-order items - Other items specified by us