Shipping
Orders received by 11:00 a.m. on a business day, and for which payment has been confirmed, are shipped the same day.
Orders are shipped from our warehouse located in Fukuoka Prefecture, so please understand that the date of arrival varies depending on the delivery region.
Shipping Charges
Customers who purchase JPY 5,000 or more (tax included) in a single order receive complimentary shipping. (This may change depending on circumstances.)
Delivery Time
- For products whose detail page does not state the number of days until delivery, shipment and delivery are normally made within 2 to 3 business days of your order (or, where convenience store payment is selected, of confirmation of payment).
- Pre-order products are scheduled to be shipped in accordance with the expected delivery date stated on the relevant product detail page.
- If pre-order products and regular products are purchased together in a single order, the order will, as a general rule, be shipped in accordance with the expected delivery date of the pre-order products. If you wish to receive the regular products first, please place a separate order for each product.
- Please note in advance that delivery of some products may take longer than usual.
- Please note in advance that the delivery date stated on each product detail page may vary slightly.
- During the year-end and New Year holidays, Golden Week, the summer period (Obon), consecutive holidays of three days or more (Saturdays, Sundays and national holidays) and similar periods, delivery may be later than usual. In such cases the shop will notify you, so please check the notice.
Changes to or Cancellation of Orders
Changes or cancellations can be accommodated before shipment, so please contact us through the contact form.
Please note in advance that cancellations, returns and the like cannot be accepted after shipment.
Returns and Exchanges at the Customer's Request
We regret that returns and exchanges for the customer's own reasons are not accepted.
Returns and Exchanges of Defective Products
If a product is defective (fraying, tears, misprints and the like), returns are accepted only where the product is defective and you have contacted us by email within 3 days of the arrival of the product. Please contact us through the contact form.
Please contact us within 3 days of the arrival of the product and return the product together with the items enclosed with it.
* In the case of credit card payment, depending on the closing date, the billed amount may first be debited and then settled on a statement in the following month or later. * As a general rule, returns and exchanges for the customer's own reasons are not accepted.
Cases in Which Returns Cannot Be Accepted
- Products for which 4 or more days have passed since arrival
- Used products
- Sale products, limited-quantity products, limited-time products and made-to-order products
- Other products designated by us
Legal notice
Seller
TANVI LLC
Shigeki Ikehata
AddressPostal Code 106-0032
6-8-29 Roppongi, Minato-ku, Tokyo
info@tanvi.co.jp
Prices are shown on each product detail page.
How to OrderOrders are placed through this online store.
Payment
Payment may be made by credit card, mobile payment, or convenience store payment.
Accepted Credit Cards
VISA, JCB, AMEX, MASTER, DINERS
PayPay, Merpay, Rakuten Pay
Accepted Convenience Store Payments
Lawson, FamilyMart, Ministop, Daily Yamazaki, Seicomart
- For products whose detail page does not state the number of days until delivery, shipment and delivery are normally made within 2 to 3 business days of your order (or, where convenience store payment is selected, of confirmation of payment).
- Pre-order products are scheduled to be shipped in accordance with the expected delivery date stated on the relevant product detail page.
- If pre-order products and regular products are purchased together in a single order, the order will, as a general rule, be shipped in accordance with the expected delivery date of the pre-order products. If you wish to receive the regular products first, please place a separate order for each product.
- Please note in advance that delivery of some products may take longer than usual.
- Please note in advance that the delivery date stated on each product detail page may vary slightly.
- During the year-end and New Year holidays, Golden Week, the summer period (Obon), consecutive holidays of three days or more (Saturdays, Sundays and national holidays) and similar periods, delivery may be later than usual. In such cases the shop will notify you, so please check the notice.
Returns and exchanges of products are accepted only in the case of an initial defect (damage or flaw) or where the product delivered differs from the product ordered.
Please note that returns, exchanges and cancellations for the customer's own reasons cannot be accepted.
If a delivered product has an initial defect (damage or flaw) or differs from the product ordered, it will be exchanged where exchangeable stock is available, and returned and refunded where exchangeable stock is not available. Please contact us through the contact form within 3 days of the arrival of the product.
Please note in advance that some products are available in limited quantities, and that you may be unable to order them if they are sold out.
Please note in advance that, when viewed on a monitor, the product photographs shown on each product detail page may appear to differ from the actual product in color and other respects.