Shipping
Orders received by 11:00 a.m. on a business day, and for which payment has been confirmed, are shipped the same day.
Orders are shipped from our warehouse located in Fukuoka Prefecture, so please understand that the date of arrival varies depending on the delivery region.
Shipping Charges
Customers who purchase JPY 5,000 or more (tax included) in a single order receive complimentary shipping. (This may change depending on circumstances.)
Delivery Time
- For products whose detail page does not state the number of days until delivery, shipment and delivery are normally made within 2 to 3 business days of your order (or, where convenience store payment is selected, of confirmation of payment).
- Pre-order products are scheduled to be shipped in accordance with the expected delivery date stated on the relevant product detail page.
- If pre-order products and regular products are purchased together in a single order, the order will, as a general rule, be shipped in accordance with the expected delivery date of the pre-order products. If you wish to receive the regular products first, please place a separate order for each product.
- Please note in advance that delivery of some products may take longer than usual.
- Please note in advance that the delivery date stated on each product detail page may vary slightly.
- During the year-end and New Year holidays, Golden Week, the summer period (Obon), consecutive holidays of three days or more (Saturdays, Sundays and national holidays) and similar periods, delivery may be later than usual. In such cases the shop will notify you, so please check the notice.
Changes to or Cancellation of Orders
Changes or cancellations can be accommodated before shipment, so please contact us through the contact form.
Please note in advance that cancellations, returns and the like cannot be accepted after shipment.
Returns and Exchanges at the Customer's Request
We regret that returns and exchanges for the customer's own reasons are not accepted.
Returns and Exchanges of Defective Products
If a product is defective (fraying, tears, misprints and the like), returns are accepted only where the product is defective and you have contacted us by email within 3 days of the arrival of the product. Please contact us through the contact form.
Please contact us within 3 days of the arrival of the product and return the product together with the items enclosed with it.
* In the case of credit card payment, depending on the closing date, the billed amount may first be debited and then settled on a statement in the following month or later. * As a general rule, returns and exchanges for the customer's own reasons are not accepted.
Cases in Which Returns Cannot Be Accepted
- Products for which 4 or more days have passed since arrival
- Used products
- Sale products, limited-quantity products, limited-time products and made-to-order products
- Other products designated by us
Privacy policy
Basic Policy
TANVI LLC (6-8-29 Roppongi, Minato-ku, Tokyo; hereinafter referred to as the "Company") recognizes the importance of personal information, regards the protection of personal information as a social responsibility, complies with the laws and regulations and the internal rules relating to personal information, and properly acquires, uses and manages the personal information that it handles.
This Privacy Policy sets out how the Company handles personal information acquired from users of the Service (including persons who have applied for samples or made inquiries in relation to the Service; the same applies hereinafter). "Personal information" means information relating to a living individual which can identify a specific individual by the name, date of birth or other description contained in such information (including information which can be readily collated with other information and thereby enables a specific individual to be identified).
In the Service, the Company acquires information, including personal information, as set out below. The Company uses the information provided by customers for the services that it provides, within the scope of the purposes set out below. The Company does not collect information, or use it for any other purpose, without the customer's consent.
- Name
- Gender
- Email address
- Telephone number
- Address
- Device information
- Log information and behavioral history information
- Cookies and anonymous IDs
The information is acquired by having the customer enter it when applying for the Service.
Purposes of Use- To ship products in the Service, to provide related after-sales service, and to send information on new products and services
- To provide personal information to companies using the Service, partner companies, organizations and the like, based on the customer's consent or application
- To improve the Service, to develop new services, and for marketing
- To conduct campaigns, surveys, product trial programs, interviews and the like
- To confirm and respond to opinions and inquiries regarding the Service
- Other purposes incidental to the above
- To provide partner services
- To display advertising and other information suited to users' needs and interests
- To analyze the effectiveness of advertising
For market analysis and marketing - To investigate acts prohibited by the Terms of Service and the like
- Other purposes incidental to the above
Management of Personal Information
The personal information you provide is strictly managed within the Company.
- The Company may entrust to a third party the handling of all or part of the personal information acquired from users of the Service (for example, where the management of information including personal information is entrusted to a business operator). In such a case, the Company will conclude in advance with the entrusted party a confidentiality agreement or similar agreement with content equivalent to these terms, and will exercise necessary and appropriate supervision so that the information is managed appropriately and securely by the entrusted party.
- Other than in the above case, the Company will not disclose the personal information of users of the Service to any third party, except where permitted by law.
- Where a user of the Service requests the disclosure, correction, suspension of use or the like of personal information, the Company will respond in accordance with the method prescribed by the Company.
- The specific procedure will be explained individually, so please contact the inquiry desk indicated below.
The Company's Privacy Policy is published on the Company's website, so please review it as well.
For inquiries regarding the handling of personal information, please contact the desk below through the contact form.
Details
TANVI LLC Customer Support
info@tanvi.co.jp
(We kindly ask for your understanding that inquiries are received on weekdays from 11:00 a.m. to 5:00 p.m.)
Access Analysis Using Google Analytics
This shop conducts access analysis using Google Analytics. Anonymous traffic data is collected by means of first-party cookies and is managed in accordance with the privacy policy of the Google Analytics Terms of Service. Further details can be found at the external link below.
Google Analytics Terms of Service
http://www.google.com/analytics/terms/jp.html
The data collected is used to improve the operation of this site. Please be assured that there is no risk of individuals being identified from the information collected. The Company accepts no liability whatsoever for any damage arising from the use of the Google Analytics service.
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