Shipping
Orders received by 11:00 a.m. on a business day, and for which payment has been confirmed, are shipped the same day.
Orders are shipped from our warehouse located in Fukuoka Prefecture, so please understand that the date of arrival varies depending on the delivery region.
Shipping Charges
Customers who purchase JPY 5,000 or more (tax included) in a single order receive complimentary shipping. (This may change depending on circumstances.)
Delivery Time
- For products whose detail page does not state the number of days until delivery, shipment and delivery are normally made within 2 to 3 business days of your order (or, where convenience store payment is selected, of confirmation of payment).
- Pre-order products are scheduled to be shipped in accordance with the expected delivery date stated on the relevant product detail page.
- If pre-order products and regular products are purchased together in a single order, the order will, as a general rule, be shipped in accordance with the expected delivery date of the pre-order products. If you wish to receive the regular products first, please place a separate order for each product.
- Please note in advance that delivery of some products may take longer than usual.
- Please note in advance that the delivery date stated on each product detail page may vary slightly.
- During the year-end and New Year holidays, Golden Week, the summer period (Obon), consecutive holidays of three days or more (Saturdays, Sundays and national holidays) and similar periods, delivery may be later than usual. In such cases the shop will notify you, so please check the notice.
Changes to or Cancellation of Orders
Changes or cancellations can be accommodated before shipment, so please contact us through the contact form.
Please note in advance that cancellations, returns and the like cannot be accepted after shipment.
Returns and Exchanges at the Customer's Request
We regret that returns and exchanges for the customer's own reasons are not accepted.
Returns and Exchanges of Defective Products
If a product is defective (fraying, tears, misprints and the like), returns are accepted only where the product is defective and you have contacted us by email within 3 days of the arrival of the product. Please contact us through the contact form.
Please contact us within 3 days of the arrival of the product and return the product together with the items enclosed with it.
* In the case of credit card payment, depending on the closing date, the billed amount may first be debited and then settled on a statement in the following month or later. * As a general rule, returns and exchanges for the customer's own reasons are not accepted.
Cases in Which Returns Cannot Be Accepted
- Products for which 4 or more days have passed since arrival
- Used products
- Sale products, limited-quantity products, limited-time products and made-to-order products
- Other products designated by us
Terms of service
These Terms of Service set out the terms of the agreement concerning use of the service "TANVI LLC Official Online Store" provided by TANVI LLC (hereinafter referred to as the "Company"). A person applying to use the Service is deemed to have applied upon accepting that these Terms apply between that person and the Company with respect to use of the Service.
The Company may change these Terms at any time at its discretion, without prior notice to users. If a user uses the Service after these Terms have been changed, the user is deemed to have agreed to the change.
- A person wishing to use this site shall apply to the Company by the method specified on this site, and use shall be confirmed when the Company gives notice that it accepts the application. However, this shall not apply where the Company determines that there are unavoidable circumstances such as natural disaster, war, riot, civil disturbance or other force majeure.
- The conditions for returns and the other conditions of use of the Service (including, but not limited to, the notice under the Act on Specified Commercial Transactions) shall be as set out on this site.
- Where the Company determines that an application is not appropriate, it may decline to accept the application or withdraw its acceptance. In such a case, the Company shall have no obligation to disclose the reason.
The user shall pay the Company the price for the Service by the method set out on this site.
All intellectual property rights relating to the Service belong to the Company or to the third parties that have licensed their use to the Company.
The content of the Service may be changed, or the Service may be suspended or terminated, where the Company determines that this is unavoidable for the operation of the Service.
Personal information of users acquired by the Company is managed in accordance with the Privacy Policy.
- A user of the Service shall not assign or lend to any third party, or offer as security, any rights or obligations based on the user's status under these Terms without the prior written consent of the Company.
- Where the Company transfers the business relating to the Service to another company (including a business transfer, a company split and any other case in which the business is transferred), the Company may assign to the transferee of such business all of its contractual status with users in relation to the Service, and all registered information of users and other information relating to users, and users consent in advance to such assignment.
- Where the Company is liable to a user for damages, the amount that the user has paid to the Company shall be the upper limit of such damages. However, this shall not apply where there is bad faith or gross negligence on the part of the Company.
- The Company gives no warranty whatsoever that the quality of the Service will meet the user's expectations.
- The Company shall bear no liability whatsoever even if a prospective user's application for use is delayed or becomes impossible due to system failure or any other cause.
- The Company shall bear no liability whatsoever for damage incurred by users as a result of any change to, interruption of or discontinuation of the content of the Service.
- The Company shall bear no liability whatsoever to users for the leakage or loss of personal information, or its alteration by a third party, due to hacking by a third party, system accident or any other reason. (In accordance with the Privacy Policy, the Company takes due care in managing personal information. Should an incident occur, the Company will thoroughly investigate the cause and take measures to prevent recurrence.)
The Tokyo District Court shall be the court of exclusive jurisdiction in the first instance for any and all disputes relating to the Service.
End of document
Established October 7, 2023