Notation based on the Specified Commercial Transaction Act

Sales company: TANVI

Manager: Shigeki Ikehata

Location: 4-12-8 Roppongi, Minato-ku, Tokyo 106-0032

Contact: info@tanvi.co.jp

Phone#: +81-50-5373-3591


Product prices are shown on each product detail page.


The shipping fee

Domestic(Japan): 590 yen (tax included) per delivery.

International shipment: 5,000 yen (tax included) per delivery.


Order methodOrdering through this EC site


Payment period and method

Credit card payment: Visa/Mastercard/JCB/American Express/Diners Club/Discover


Convenience store payment: FamilyMart/Lawson/Ministop/Daily Yamazaki/Seicomart (Prepayment/Payment deadline is within 3 days of purchase)


Amazon Pay (Payment can be made using the credit card information registered with Amazon.co.jp.)


Delivery time

Products for which the number of days until delivery is not specified on the product details page will usually be shipped and delivered within 2 to 3 business days from the time of application (or after payment is confirmed if payment at a convenience store is selected).


Pre-ordered items will be shipped according to the scheduled delivery date listed on the product details page.


If you purchase both pre-ordered items and regular items in one order, in principle, the pre-ordered items will be shipped according to the scheduled delivery date. If you wish to have only the regular products delivered first, please place separate orders for each product.

Please note that it may take longer than usual for some products to be delivered.


Please note that the delivery date listed on each product detail page may vary slightly.


Please note that the delivery date may be delayed on Japanese holiday season such as during the year-end and New Year holidays, Golden Week, summer (Obon season) , and holidays of more than 3 days (weekends and national holidays). In this case, the store will notify you.


Please note that we cannot accept returns, exchanges, or cancellations for customer convenience.


In the event that the delivered product is initially defective (damaged, flawed) or different from the product you ordered, we will replace the product if we have it in stock and return it for a refund if we do not have it in stock.If the product is not in stock and can be exchanged, please contact us using the inquiry form within one week of receiving the product.


Please note that some of the products we ask for have limited sales and may not be available due to being sold out.


Please note that the product photos on each product detail page may look different in color from the actual product when viewed through a monitor.

Language
Japanese
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